Chatting is one of those things I couldn't get enough of when I was younger, but now really don't have any use for. Now I hate not being able to see someone's face when I'm talking to them.
The only use for chatting in a library environment is reference. I would love to set up our library with a Meebo or Yahoo IM account so patrons could send questions they needed to be answered. It would free up our phone lines and perhaps free up the reference desk for more book-related questions, and since a lot of the information we find for them is online, it would be so easy to copy and paste a website link or address into the chat box for them to use right away.
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